RETURN & REFUND POLICY

Return & Refund Policy — Roger Vejarano

At Roger Vejarano, we are committed to ensuring that every artwork arrives in excellent condition and that your shopping experience is clear, secure, and transparent. Due to the artistic nature of our work—and because some pieces are custom-made—returns and refunds are handled according to the following policy.

1. Original Artworks & Canvas Prints

We accept return requests only under the following circumstances:

• The artwork arrives damaged during shipping.
• The item received does not match your order.
• The artwork or canvas print has a verifiable manufacturing or printing defect.

To request a review, please contact contacto@rogervejarano.com within 7 calendar days of delivery and include:

• Your order number;
• Photos of both the packaging and the artwork received;
• A brief description of the issue.

If your request is approved, we may offer one of the following remedies, depending on the circumstances:

• A replacement artwork;
• Store credit;
• A full or partial refund.

2. Items Not Eligible for Returns

Returns and refunds are not accepted under the following circumstances:

• Change of mind after purchase;
• Minor color differences caused by screen or monitor settings;
• Natural variations resulting from the handcrafted or painted nature of the artwork;
• Products showing signs of use, improper handling, or damage after delivery;
• Commissioned or personalized artworks.

3. Digital Downloads

Digital downloads are non-refundable once access to the file has been provided, unless there is a verifiable technical issue that prevents the file from being downloaded or accessed.

4. Commissioned & Custom Artwork

Commissioned or custom-made artworks are not eligible for returns or refunds, unless they arrive damaged during shipping or an error attributable to Roger Vejarano occurred in the fulfillment of the order.

5. Order Cancellations

Orders may be canceled only before they have entered production, preparation, or shipment.
Once an order is being prepared, printed, produced, or shipped, cancellation may no longer be possible.

6. Return Shipping Costs

If a return is approved due to shipping damage, an incorrect item, or a defect attributable to our store, Roger Vejarano will provide return instructions and determine responsibility for return shipping costs based on the specific circumstances.

7. Contact Us

If you have any questions regarding returns, refunds, or issues with your order, please contact us:

Roger Vejarano
Email: contacto@rogervejarano.com
Website: https://rogervejarano.com